reliability and improve environmental performance, services and overall customer experience. We’ll also build on our efforts to integrate processes and technology across our seven states to better serve our customers and communities. By delivering on the priorities we’ve outlined, we expect to achieve net operating earnings (non-GAAP) of $1.12 to $1.18 per share* in 2017 and project to grow net operating earnings per share* and our dividend by 5 to 7 percent annually through 2020. Our credit rating at all three major agencies remains investment-grade with stable outlooks, and we are committed to maintaining solid liquidity and investment- RENEWABLE ENERGY In response to customer interest, NIPSCO offers optional programs aimed at promoting renewable generation opportunities in northern Indiana. In addition to contributing to improved environmental performance, these programs help reduce the need for NIPSCO to invest in additional power generation resources as the demand for energy continues to rise. One of these programs allows customers to generate their own electricity from renewable energy to offset their individual usage each month. Another similar program provides an opportunity for customers to sell back the electricity generated from renewable energy projects. Another program allows electric customers to designate a percentage of their monthly electric usage to be attributable to power generated by renewable energy sources. IN 2016, CUSTOMERS GENERATED MORE THAN 107,000 MEGAWATT HOURS FROM RENEWABLE RESOURCES, AND MORE THAN 358,000 MEGAWATT HOURS SINCE 2011. 12 *Net operating earnings per share (non-GAAP); for a reconciliation to GAAP, see Schedule 1 on page 20; see also Regulation G statement on inside back cover. grade credit. In fact, Fitch Ratings upgraded its NiSource rating to BBB from BBB- during the year. I hope you’ll agree that NiSource has a strong foundation for continued growth, and that we’re building a company with a sustainable future for the benefit of our customers, our communities, our employees, our shareholders and all of our stakeholders. Thank you for your continued support, investment and interest in NiSource. Sincerely, Joe Hamrock President and CEO NiSource Inc. Additional Metrics and Data Our Sustainability Scorecard highlights the key metrics and milestones we track regarding the company’s priorities and stakeholder materiality. The Supplemental Sustainability Data includes more detail, including historical measurements, on additional sustainability metrics commonly tracked and requested by individual stakeholders. These supporting materials and Global Reporting Initiative (GRI) Table are available at NiSource.com. Senior Management Team JOSEPH HAMROCK President & Chief Executive Officer DONALD BROWN Executive Vice President & Chief Financial Officer CARRIE HIGHTMAN Executive Vice President & Chief Legal Officer MARK KEMPIC Chief Transformation Officer CARL LEVANDER Executive Vice President, Regulatory Policy & Corporate Affairs VIOLET SISTOVARIS Executive Vice President & President, NIPSCO JIM STANLEY Executive Vice President & Chief Operating Officer PABLO VEGAS Executive Vice President & President, Columbia Gas Group SUZANNE SURFACE Vice President, Audit SENIOR MANAGEMENT TEAM WORKFORCE STATS (AS OF MARCH 1, 2017) 9 TOTAL: 6 MEN (67%) | 3 WOMEN (33%) | 2 MINORITIES (22%) 13