WORKING TOGETHER TO SERVE OTHERS Our success depends on being open to new ways of thinking that can help us better serve our customers and be a better community partner. We’ve focused our inclusion and diversity efforts on understanding the diverse needs, wants, communication styles and perspectives of our employees, partners and customers. Our aspiration is to create a workforce that fully represents the diversity of our communities, with leaders who value and leverage our differences and commonalities. We’ve incorporated diverse recruiting relationships and events into our hiring strategy to help expand our candidate pool. PREPARING OUR FUTURE LEADERS Leadership development and building a pipeline of future leaders will drive our long- term success. Our leaders create an environment that supports development and opportunities for all, empowering our employees to drive their careers by sharing their aspirations and seeking feedback. We follow the widely employed 70:20:10 model for learning, with the philosophy that 70 percent of knowledge comes from on-the- job experiences, 20 percent from relationships and interactions with others and 10 percent from formal education and training. This method reinforces that most learning happens on the job and through informal and formal networks across the O U R E M P L O Y E E S JOIN TOGETHER TO SERVE OUR CUSTOMERS AND OTHERS IN LOCAL COMMUNITIES WHERE WE LIVE AND WORK