milestone, we did achieve our best rate in company history. While our goal to achieve zero incidents may seem aspirational, dozens of our work groups have achieved this goal for many years. If one of these groups can accomplish this, we know all of NiSource can. And our culture and people will make it happen. Every employee and business partner contributes to our safety culture. When we drive our vehicles without using our mobile devices, when we speak up if something doesn’t look right on a job site and even when we clean up a spill at the office – every behavior matters. One story in particular truly embodies who we are as a company and the culture we have created. An employee in Massachusetts stopped work when he saw another company’s contractor working in an unsafe trench. His actions almost certainly helped save a life when the trench collapsed moments after the individual was safely on solid ground. Safety is not only driven by our personal commitment to working safely, it’s also driven by our focus on keeping our customers and communities safe. To that end, we continue to make progress on reducing third-party damages to our underground facilities – the single largest cause of incidents on natural gas distribution A FORWARD-THINKING APPROACH TO TRAINING In 2016, we opened our first of four new state-of-the-art field operations training centers as part of our journey to modernizing our training practices. In 2017, we opened two more facilities in Columbus, Ohio, and Chester, Virginia. These facilities offer a wide range of training benefits for employees and first responders, including hands-on training, a modernized approach to learning and areas for emergency training scenarios. The fourth training center opened in early 2018 in Massachusetts. The way we learn on the job is also evolving. With the changing workforce, we’re shifting our approach on learning and training. Modernized training is needed to keep up with advancing technology and the preferred learning methods of those entering the workforce. For example, we’ve created a Performance Support Tool application for mobile phones, which employees consult as part of their work process. The tool is available where they are, whenever they need it. 6